Amdocs Order Delivery Orchestrator solution

Amdocs (Nasdaq:DOX), the leading provider of customer experience solutions, today launched the Amdocs Order Delivery Orchestrator solution, enabling service providers to better support their business customers across the order delivery lifecycle whilst providing increased agility, improved time-to-cash and reduced cost for the delivery of complex, enterprise orders. The solution supports hybrid order execution consisting of both traditional and virtual services (e.g. virtual fire wall or virtual customer premises equipment).

The Amdocs Order Delivery Orchestrator enables dynamic, catalog-based orchestration of complex orders across lines of business, supporting orchestration across multiple vendors' fulfillment stacks and providing end-to-end visibility and project management capabilities. The strong orchestration and visibility capabilities provide real-time insights and conflict resolution throughout the order execution, dynamically adjusting the order, improving order delivery time, SLAs and customer satisfaction.

"To improve the business customers' experience, service providers must develop their service delivery to span multiple fulfillment stacks, including services in virtual and hybrid networks," said Rebecca Prudhomme, vice president for product and solutions marketing at Amdocs. "The new Amdocs Order Delivery Orchestrator solution is part of Amdocs' CES suite. Along with best practices and services for specific enterprise service use cases, the new solution increases service delivery efficiencies for complex orders, whereby improving the experience of business customers and accelerating the business value for the service provider."

"With consumer revenues remaining flat, service providers are focusing on the enterprise segment to accelerate their business and financial growth," said Caroline Chappell, senior analyst for NFV and Cloud at Heavy Reading. "New research# has identified order delivery orchestration as a key investment area for service providers to tackle the challenge of fulfilling complex service orders and providing a differentiated customer service."

The research, conducted by Heavy Reading on behalf of Amdocs, highlighted:

Almost half (44 percent) of respondents are not satisfied with their service delivery solution/capabilities and are willing to invest. The most common complaint from their business customers pertaining to service delivery is missed installation expectations/ SLAs (47 percent)

76 percent of operators believe they will need new/updated service delivery capabilities to deliver services combining NFV and traditional network elements

# The survey results are based on qualitative surveys in November and December 2014 of executives at 54 major service providers across North America, Europe, Central and Latin America.